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Tag: transcription

On the perils of Express Scribe (software to aid transcription)

As part of the introductory qualitative methods course I am taking, each of us must conduct interviews and transcribe them as part of a larger class project. I recorded the interviews using Easy Voice Recorder Free (for Android), and it worked well for what I needed it to do. (Note to self: Put your cell phone on silent before conducting an interview. The recording device buzzing each time a text message is received is both unprofessional and distracting on the recording.)

As I am not (yet?) a qualitative researcher, I tried to complete the transcribing as inexpensively as possible, and free is the best kind of inexpensive. Rather than using specialty qualitative data analysis software (such as Nvivo), I've opted to go for transcribing and coding in Microsoft Word. Simple, but effective enough for a project of this size. (Of course, there is no reason another program such as LibreOffice Writer could not be used to really get at the "free" goal.) To play back the audio, a colleague recommended Express Scribe, a program by NCH Software.

Express Scribe has a free version which allows one to play the audio and control basic functions (Stop, Rewind, Fast-Forward, Play (regular and slow), etc.) using the function (Fn) keys on one's keyboard in lieu of using a pedal, though it also supports pedals. The function keys are used even the Express Scribe isn't in focus, allowing one to control the audio playback without leaving Word. Super convenient, and the entire transcribing process was relatively painless thanks, in large part, to Express Scribe.

But it isn't all roses.

When I downloaded the free version of Express Scribe, I didn't realize that wasn't all I was getting. Apparently, the free version of Express Scribe (and possibly the paid version?) includes 'extras.' Let's explore the situation.

The first thing that I noticed is that Express Zip had associated itself with nearly every type of archive (e.g. compressed files) on my system. Furthermore, it had given itself a context-menu (right-click menu) entry as "Extract with Express Zip". The picture below shows what I'm talking about.

Express Zip appears in both the context menu and as the icon for the archive files.
Express Zip has weaseled its way into my computer. (Note that the file type icon is very similar to the icon for Express Scribe.)

'Okay, so what?' you might be inclined to say. Surely this is benevolence from NCH Software - free software that might make our lives easier. Except, when one double-clicks a file that has been associated with Express Zip or chooses "Extract with Express Zip" from the context menu, this is what appears:

A pop-up window saying that Express Zip is an install-on-demand component.
Express Zip isn't even installed! All that is installed is an advertisement for Express Zip.

All "an install-on-demand component is required for this operation" means in this case is that Express Zip isn't even really installed yet - just an advertisement for Express Zip is installed! I was curious as to what all Express Scribe had done to my computer, and pulled up the Set Associations window. (The easiest way that I've found to get to it in Windows 7 is to search for "Set Associations" in the Control Panel window.)

24 file types associated with Express Scribe in the Set Associations window. 20 are boxed as being unreasonable.
The 24 file types associated with Express Scribe. Of these, the 20 boxed in red are unreasonable associations.

Now, of the file types that Express Scribe has oh-so-graciously associated itself with, I count four types that seem reasonable and twenty that are unreasonable (boxed in red above). In fact, Express Scribe (Zip?) doesn't even know what to do with some file types (e.g. .iso, a file type for disc images) and instead describes them as "Unhandled Extension Handler Finder". Oh, joy.

"Now, Doug," you might be tempted to begin saying, "Surely you assented to installing these 'features' when you installed Express Scribe!" My retort would be a resounding, "Not so!" While the inclusion of "extras" is a burgeoning trend in free software (e.g. Oracle's Java attempting to install the Ask Toolbar if the option is not unchecked), I carefully read each page of an install to make sure that shit like this doesn't happen. Excuse the language. But not really. These shenanigans are infuriating to me. In fact, I went back through the installer to see what actually transpired. Check out the next two images.

The License Agreement which gives only a hint about the "install-on-demand" components.
The License Agreement which gives only a hint about the "install-on-demand" components.
Every box corresponding to optional software that Express Scribe tries to install is unchecked.
Who has two thumbs and unchecked every single box for optional software to install? This guy.

As shown in the images above, even if all boxes for optional software are unchecked, there are still things installed besides Express Scribe. These "install-on-demand" components are only hinted at in the License Agreement, and one may reasonably assume (as I did), that the components referred to were the ones recommended on the following page. They weren't. Let's see what was actually installed.

NCH Software Suite in the Start Menu program list. I boxed Express Scribe in green because this was what I actually wanted to install.
NCH Software Suite in the Start Menu program list. I boxed Express Scribe in green because this was what I actually wanted to install.

The "NCH Software Suite" comprises no fewer than seventeen install-on-demand components. Keep in mind that none of these seventeen components are actually installed; rather, these are effectively advertisements for them.

So now we have a clear idea of the problem arising from installing Express Scribe. Even when a user is careful and chooses to not select any optional components for installation, Express Scribe infiltrates the system to associate itself with unrelated files to offer you advertisements using 'components' that you did not choose to install. This is the sort of behavior that malware undertakes and, if it walks like a duck and quacks like a duck...

cannot recommend Express Scribe or any software created by NCH to colleagues. In fact, I will actively recommend against using it whenever possible. I am not presently aware of a free (open-source or otherwise) alternative solution, but I cannot imagine that one does not exist (or that one would be easy to create). If you know of one, please leave a comment saying what it is and where to get it.

A dialog box confirming that the uninstall was completed.
A standard uninstall may do the trick for removing Express Scribe and the NCH Software Suite.

On my main computer (running Windows 7 Professional x64), uninstalling Express Scribe through Programs and Features in Control Panel seemed to remove the NCH Software Suite and the Express Zip context menu entry. I didn't have quite the same luck on another computer I use, and, if I can duplicate the problems, I will put up a guide for eliminating all traces of this software in the situation that a regular uninstall isn't sufficient.

A note to all software developers: I control what is installed on my computer, not you. Sneaking extra software onto my computer isn't cute or clever. Rather, this is the behavior of malicious software. If your software does this, as Express Scribe does, it is malicious - no matter how useful such software might be.

Update 2015-03-23: I'm working an open-source alternative to ExpressScribe called TranscribeSharp. An early preview release is available here.

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